Privacy Policy

1. Information We Collect

1.1 Personal Information: When you contact us, make a reservation, or purchase items, we may collect:

• Name and contact details (email, phone, address)
• Location/city information
• Payment information (processed securely through third-party providers)
• Communication preferences
• Purchase history and preferences

1.2 Technical Information: We automatically collect:

• IP address and browser information
• Website usage data and analytics
• Device information and screen resolution
• Referral sources and page interactions

2. How We Use Your Information

We use your information to:

• Process your reservations and orders
• Communicate about your purchases and delivery
• Provide customer support and respond to inquiries
• Send updates about new collections (with your consent)
• Improve our website and services
• Comply with legal obligations
• Prevent fraud and ensure security

3. Data Storage and Security

3.1 Data Storage: Your information is stored securely using Supabase, a trusted database service with enterprise-level security measures.

3.2 Security Measures: We implement appropriate security measures including:

• Encrypted data transmission (SSL/TLS)
• Secure database access controls
• Regular security updates and monitoring
• Limited access to personal information

3.3 Data Retention: We retain your information only as long as necessary for the purposes outlined in this policy or as required by law.

4. Information Sharing

4.1 We do not sell, trade, or rent your personal information to third parties.

4.2 We may share information with:

• Shipping and delivery partners (for order fulfillment)
• Payment processors (for secure payment processing)
• Legal authorities (when required by law)
• Service providers who assist with our operations (under strict confidentiality agreements)

5. Cookies and Tracking

5.1 Essential Cookies: We use essential cookies to ensure our website functions properly.

5.2 Analytics: We may use analytics tools to understand how visitors use our website, helping us improve user experience.

5.3 Your Choice: You can manage cookie preferences through your browser settings, though some functionality may be affected.

6. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw consent where we rely on consent for processing
• Request data portability

To exercise these rights, please contact us at mychairnz@gmail.com.

7. International Transfers

As we serve customers worldwide, your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information during such transfers.

8. Children's Privacy

Our services are not intended for children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected such information, please contact us immediately.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal information, please contact us:

MyChair NZ
Email: mychairnz@gmail.com
Phone: +64 21 213 0195

We are committed to resolving any concerns you may have about your privacy.